FAQ

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How should I send Purchase Orders to Neutronic Stam ping and Plating (NSP)?

We accept Purchase Orders via Fax or email. If emailing please send to orders@neutronic.com If faxing, please send to 714-965-2283.

How do I verify that NSP has received my order?

NSP’s policy is to send an “Order Confirmation” back to the customer within 4 business day. The reason it may take up to 2 days is that a special-order raw material may be needed to produce the terminals, and NSP will need to verify the lead-time for that special raw material before confirming the delivery date to the customer.

What is a “Goods & Service Agreement” and do I need to sign it?

The Goods & Service Agreement (G&S) is an agreement signed by both the customer and NSP that confirms the part numbers ordered, the revision level of the print, the delivery lead-time, the shipping method, the price, the payment terms, and other pertinent information. The G&S is sent to the customer with this information completed by NSP, and NSP must receive the signed confirmation back from the customer to process the purchase order. The reason that we have this step implemented into our system is to eliminate any confusion regarding price and delivery, and to insure we meet our customer’s expectations every time.

What are copper and precious metal (Gold, Silver, a nd Palladium) adders?

Due to the fluctuations in the copper and precious metal markets, NSP provides a way to keep the base quote price constant, and adjust for copper and precious metal market values at the time of shipment. This allows our customers to keep a single quoted price on file, and also gives them a method for estimating the final cost based on current metal market conditions. The base price reflects the market price of copper or the specific precious metal used in determining the quoted price per 1000. The adder is the multiplier by which the difference in base price and market price is multiplied. The resulting number is the increase or decrease in price per 1000.

For example for a part that has gold plating, if the gold base price on the quote is $0, the market value on the day of the shipment is $1300/oz., and the adder is +/- 0.0053, then:

Gold Adder = ($1300 – $0) x 0.0053 = $6.89/1000.

The $6.898/1000 would then be added to the quoted price/1000 resulting in the final invoice price. This process would also be repeated for any other applicable adder such as copper.

How are the adders determined?

The gold, palladium, and silver adders are determined based upon the plating thickness and the area of the terminal to be plated in the plating zone. Copper adders are based upon the quantity of pounds required to make 1000 pins along with the percentage of copper in the requested alloy.

Is there a way to set a final price at the time the order is placed?

Yes. Although nearly all of our customers let the prices “float” and have the market determine the final price on the day of each shipment, NSP can set a price based on the current market at the time the order is placed. It is important to understand that the market may go down and the customer would thus pay a higher price than if the customer had let the price float. However, the opposite may also hold true. If the customer chooses to set the price based on the current market, NSP will hold the price but all of the product on the order must be shipped within a 3-month period. This time period is subject to change based on the volatility of the copper and precious metal markets.

Does California sales tax apply for tooling even th ough our company is located in another state (or country)?

Yes. According to California State Law, the tax applies to the sale of manufacturing aids such as dies and tooling used in the manufacturing process even if the tool is subsequently delivered to the customer or held by NSP as the property of the customer. You can visit www.boe.ca.gov for more information.

Since my company has a resale/exemption certificate to tooling equipment (from another state) does this mean that I do not have to pay the CA sales tax?

No. A resale/exemption certificate is not applicable in this type of transaction because the tax is not a Sales Tax, but rather a Use Tax for the “use” of the tool at a particular location. Also, the tool itself is the property of the customer and is not intended as a product of resale.

Are prototypes (Engineering samples) taxable?

Yes, unless they are produced for resale.